Key Responsibilities

Proposition Development Support

• Support the development of tailored marketing propositions that align with client needs and objectives.
• Assist in translating client briefs into clear ideas and structured outputs.
• Conduct research into market trends, competitor activity and customer behaviour to inform proposition thinking.
• Help build engaging presentation decks and supporting materials to bring propositions to life.
• Support the creation of financial models and costing under guidance from senior team members.
• Ensure all work is delivered to a high standard, with strong attention to detail and clear communication.
• Client & Project Support
• Support the wider team in preparing for client meetings, pitches and presentations.
• Take notes, track actions and help ensure follow-ups are completed in a timely manner.
• Assist in maintaining strong day-to-day client relationships through organised and proactive support.
• Help develop an understanding of client objectives, audiences and competitive landscapes.

Collaboration & Delivery

• Work closely with internal teams (design, partnerships, account management) to support proposition development.
• Assist in briefing creative teams with clear direction and context.
• Support the transition from proposition into delivery, ensuring materials are complete and aligned.
• Contribute to partnership research and help identify brands that could enhance client propositions.
• Learning & Development
• Build knowledge of loyalty, engagement and proposition design through hands-on experience.
• Stay curious and proactive in learning about industry trends, new ideas and best practice.
• Seek feedback and continuously improve output quality and strategic thinking.
• Contribute ideas in team sessions, bringing energy and fresh thinking to the team.

Knowledge, Skills & Experience

Essential Experience

• 1-3 years’ experience in a marketing, customer engagement, loyalty, proposition, account management or commercial role.
• Experience researching customer needs, market trends and competitor activity.
• Experience creating presentations, reports or client-facing documents.
• Strong written communication skills with the ability to turn information into clear, engaging and commercially relevant content.
• Experience working collaboratively with multiple stakeholders and managing competing priorities.

Desirable Experience

• Experience within financial services, insurance or another regulated industry.
• Experience within a marketing agency, loyalty agency or consultancy environment.
• Exposure to loyalty programmes, customer engagement, rewards or customer experience initiatives.
• Experience supporting pitches, tenders or new business proposals.
• Understanding of proposition development and how customer propositions drive commercial outcomes.

Knowledge, Skills & Personal Attributes

• Strong written and verbal communication skills, with the ability to present ideas clearly and confidently.
• Excellent attention to detail and pride in producing high-quality work.
• Naturally curious, with a genuine interest in customer behaviour, marketing and proposition development.
• Creative thinker who enjoys generating ideas and solving problems.
• Commercially minded, with an interest in understanding how businesses grow and how propositions create value for customers and organisations.
• Strong organisational skills, with the ability to manage multiple projects, deadlines and priorities simultaneously.
• Proactive and self-motivated, taking ownership of tasks and following them through to completion.
• Comfortable working collaboratively with colleagues across different teams and disciplines.
• Confident building relationships with internal stakeholders, partners and clients.
• Positive, enthusiastic and eager to learn and develop new skills.
• Comfortable working in a fast-paced agency environment and adapting to changing priorities.
• Strong PowerPoint and Microsoft Office skills, with the ability to create professional, client-ready presentations and supporting documentation.
• An interest in loyalty, customer engagement, consumer psychology or financial services would be advantageous.

Qualifications

• Degree level qualification in Marketing, Business, Psychology, Communications or a related discipline is desirable but not essential.
• Equivalent professional experience will be considered.