Reactive Goodwill
Sorry for the issue you encountered. Please accept this gift as a token of our apology.
MLP helps OEMs and dealer groups create an efficient process for providing redress or apology gifts. Mistakes happen during sales and servicing, but the ability to resolve them quickly can turn a dissatisfied customer into an advocate. A standardised goodwill platform ensures consistency, saves money, and improves customer satisfaction and NPS scores.
Proactive Goodwill
Sorry for the inconvenience. Please accept this treat as an apology for the disruption.
MLP also supports vehicle recalls and necessary checks. Offering customers a small token of appreciation helps maintain their satisfaction and encourages attendance, while also improving NPS scores.
